All sales on sample  or archive gowns are final and we do not accept returns or exchanges of any kind. By purchasing this gown, you are accepting the gown in its current condition. You understand the images listed of each gown are a guide only and are not of the physical sample you will receive. 

Try-on of Sample Sale or Archive Sale gowns are not available at any Jane Hill flagship or stockist.

The condition and description of each gown is a guide only, all gowns listed in the sample sale may have minor wear, marks, tears or flaws that are not specifically listed.

• Brand New: This style has not been worn before but is discounted due to flaws or minor fabric imperfections.
  
  
  
• Excellent - Used: This style has been lightly used but has no major noticeable flaws. 
  
  
  
• Good - Used: This style has minor flaws and/or signs of wear. 
  
  
  
• Fair - Used: This style has obvious flaws and/or signs of wear.
  
  
  
• All items in the sample sale may have minor wear, tear, marks or flaws that aren't specifically listed.
  
  
  
• As all sales are final, we recommend checking the condition of the gown listed on the product page and comparing your measurements (in inches) against those listed before ordering.
  
  
  
• Most gowns can be taken in 1 to 2 sizes but we recommend contacting a local seamstress before purchasing if you are unsure. The images listed are NOT photos of the actual sample and should be used as a guide to the dress style only.
  

Most gowns will require tailoring to achieve the perfect fit and/or dry cleaning. Jane Hill Wedding Gowns is not responsible for any alterations or amendments made to the purchased sample gown. Jane Hill Wedding Gowns will not be responsible for dry cleaning of the gown or any associated costs that may occur.

Jane Hill Wedding Gowns PTY LTD is not responsible for any fit issues that may arise from third-party alterations.

Your order may be subject to additional duties or taxes upon arrival, these costs are the responsibility of the receiver to pay. Jane Hill Wedding Gowns is not responsible for these costs.

As we work with various fibres and materials, the nature of the fabric can be subject to minor variations. Lace applique positioning will vary from gown to gown. All of our fabrics are subject to die batch variations.

All sales are final. In the unfortunate event of any cancellations or change of mind, Jane Hill Wedding gowns PTY LTD will not issue a refund or credit on your gown.

Please note: International orders may be subject to duties and taxes upon delivery. These charges are the responsibility of the customer and are not included in your order total.

Your gown will most likely experience some wear and tear on the wedding day, which is a sign you had the best time! Do not stress as it can be cleaned.

We recommend taking your gown to Syndal’s Bridal Dry Cleaners after the wedding if you're in Australia. They will tidy the gown and preserve it in a box or a bag for long term storage or resale. Syndal’s also offer dry cleaning services for accessories such as veils and bridal shoes.

1135 High Street, Armadale, VIC 3143

(03) 9824 6940

117 Union Road, Ascot Vale, VIC 3032

(03) 9375 3590

22 Bellerive Avenue, Mount Waverly, VIC 3149

(03) 9887 8114

If you are taking your gown to any dry cleaner, please ensure they are aware the garment is a delicate fabric and to read the care labels located with the size tag in the side seam of the gown. Gowns should ONLY be dry cleaned with speciality products suitable for wedding gowns and delicate fibres. If you have any questions, please reach out to the team.

Lastly, if any buttons, or beading have fallen off your gown and you would like to have them replaced by a seamstress, please let us know as we will be able to get you some replacement supplies to have your gown preserved if you are selling it on or keeping it in storage for future occasions.