We offer full refunds on all mini gown purchases made online only. Refunds will be processed back to the original payment method within 5-10 business days after the returned item is received at our warehouse and inspected to ensure the gown is in its original, unworn condition.

Please note, we do not offer online exchanges. If you need a different size, we recommend placing a new order and returning your original purchase for a refund.

Minis purchased in-store are not eligible for refunds.

Accessory purchases made online are final and cannot be returned or exchanged.

All sample sale gowns and accessories are final sale and are not eligible for returns or exchanges. In the case of a faulty accessory, Australian Consumer Law protections will apply.

To request a return number, simply email us at hello@janehill.com.au. We’ll respond with your unique returns number, which you’ll need to include on your returns slip.

Please note that return shipping costs are the customer’s responsibility. Items must be returned within 7 days of receipt using a tracked shipping service of your choice. Once your return is on its way, don’t forget to email your tracking number to hello@janehill.com.au.

Returned items must be in perfect, resellable condition to qualify for a refund. Please complete the return slip included in your parcel with your personal details and reason for return, and ensure it is enclosed with the returned item. 

The return address is:
Jane Hill Wedding Gowns
25 Butler Street,
Richmond, VIC 3121, Australia

Please note, the product remains the customer’s responsibility until it is received by Jane Hill. As such, all returns are at the customer’s risk.

Upon receipt of the gown, Jane Hill will conduct a quality check within a reasonable timeframe. If the item is in resellable condition, you will be contracted via email and a full refund will be provided.

Accessory purchases made online are final and cannot be returned or exchanged.

If your product has a minor defect that is capable of being remedied, we will resolve the issue within a reasonable period, covering shipping costs. We may remedy the defect by:

• Repairing the product;

• Replacing the product with an identical item; or

• Refunding the original purchase price.

For major defects, the product will be handled in accordance with Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). In such cases, we will offer either a refund or replacement (at the customer's election), with return shipping covered by Jane Hill.

These terms and conditions apply to all purchases made by you (the “purchaser”) on our website, including janehill.com.au (and any mobile or app versions).

Sale items are ineligible for return or exchange, except where Australian Consumer Law applies.

Please note, variations in colour, trim, or fabric may occur between the product displayed online and the item received. Sample sale gowns may also have marks or imperfections that are not shown in product images. By completing your purchase, you acknowledge and accept these potential minor faults.

Accessory purchases made online are final and cannot be returned or exchanged.